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IRS Revising Notices to Ease Communication Headaches January 15, 2010 (Knight Ridder/Tribune Business News) Taxpayers receiving letters from the Internal Revenue Service might be able to understand them better this year. The government agency has redesigned notices as part of an ongoing effort to improve the way it corresponds with taxpayers. So what prompted this new development? "Basically, we've gotten feedback from taxpayers that notices and letters we send out are hard to understand," said IRS spokesman David Stell. "The team working on this is going through every notice we produce to clarify and simplify it and make it more understandable in its presentation when you first look at it." By reducing the potential for confusion, these notices will improve the taxpayers' ability to get problems resolved quickly and improve overall compliance, Stell said. According to a news release from the IRS, nine new notices are among the first to be reviewed and revised for clarity, effectiveness and efficiency. On the nine notices will be a new design format starting this month. IRS Commissioner Doug Shulman states in a news release about the changes, "The differences between the old and new notices are like night and day. They show the potential of our ongoing effort in this area." The new notices will account for approximately two million pieces of correspondence with individuals, businesses and exempt organizations, Shulman states. The new format will also guide taxpayers to appropriate pages on IRS.gov, where they can find accurate and relevant information quickly and easily, he states. According to Shulman, this will be made a permanent part of the IRS through a new office to oversee improvements to taxpayer correspondence. Though correspondence will be improved, Stell said the way tax forms are written will most likely not change. "Income tax forms are made the way they are to mirror tax law and the tax law is written by Congress, so when we write a tax form, we do it to conform with the law that Congress wrote," Stell said. "In general, tax forms are as simple as they can be in keeping with the law that's written. However, we're open to comments from tax payers on how a form can better be presented." |
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